Privacy Policy Statement

New Life Support Enterprises Limited ("we", "our") is committed to safeguarding the privacy and transaction security with respect to personal data. We therefore ensure that our policies and practices in relation to collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) (the "Ordinance") under the laws of Hong Kong Special Administrative Region.

When you register your eshop330 online account, all information provided is automatically submitted to eshop330 and/or its associated or its mother company.


1. Collection of Personal Data

eshop330 may use the personal data you provide for the below purposes:

1.1 For processing, maintaining and/ or managing any online account with us;

1.2 For providing goods, services and administration work related to your online account;

1.3 For processing billing, payments and sales orders (including verifying your payment details);

1.4 Marketing and advertising of our products and services, such as sending you news, offers, promotions or events relating to our products and services (please see further details in “2. Direct Marketing” below;

1.5 To conduct customer survey, research and statistical analysis for better understanding of your needs, as well as designing or improving our goods or services;

You are not required to provide the personal data requested. However, eshop330 may not be able to provide our products and/ or services to you (e.g. process your online account application/ requests/ purchases/ enquiries and/ or complaints) unless you provide the personal data specified as “compulsory”.


2. Direct Marketing

2.1 eshop330 may use your name and contact information from time to time to provide you with the latest information on our products and services / marketing campaign. We may also share your Personal Data with our related parties (includes New Life Support Enterprises Limited and New Life Psychiatric Rehabilitation Association) who provide the same products and services for their direct marketing purposes. 

2.2 eshop330 may send you direct Marketing Communications and market research invitations by email, through your online account, when you access the site, or through online banner advertisements, post, telephone, SMS or WhatsApp Messenger and/or others instant message applicant/software.

2.3 Your consent is required before we do so. If you do not wish to receive promotional information of products, services or eshop330 promotional materials from New Life Support Enterprises Limited, you can login to our website or contact us via the methods show in "10. Right To Access/ Correct Personal Data" below to unsubscribe.

In accordance with the statutory requirements, New Life Support Enterprises Limited will honour your request not to use your Personal Data for the purposes of direct marketing.


3. Personal Data Sharing and Disclosure

If necessary, for any of the purposes stated above, New Life Support Enterprises Limited may transfer your personal data to third parties, including:

3.1 Banks, credit card companies and payment platforms which are offering payment services to New Life Support Enterprises Limited for facilitating our services that you have received;

3.2 Service providers, merchants engaged by New Life Support Enterprises Limited for any of the purposes stated above; and/ or

3.3 Related New Life Support Enterprises Limited institutions, including New Life Psychiatric Rehabilitation Association and its service units/ projects.

New Life Support Enterprises Limited will disclose personal data when required to do so by law and may also disclose such personal data in response to requests from law enforcement agencies or regulatory authorities.


4. Accuracy of Personal Data

You have the responsibility to give accurate information during application of eshop330 online account. New Life Support Enterprises Limited will take reasonably and practicable steps to ensure that data collected or retained is accurate for the purposes for which they are to be used.


5. Security of Personal Data

All personal data you provide to us will be kept in a secured environment with restricted access by authorized personnel only. We shall adopt current Internet security methods and technologies for data transmission. This protects your data by encrypting it in a secure format to ensure that privacy is maintained.

You should be aware that no system is impenetrable and no information provided over the Internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee the security of any information that you transmit to us or receive from us over the Internet


6. Retention of Personal Data

Your Personal Data will only be retained for as long as is necessary to fulfil the original purpose for which it was collected, unless contrary to any applicable statutory requirement.


7. Amendment to this Statement

To meet social and environmental changes, business needs, technology development, and amendments to related laws and regulations, this Privacy Policy may be amended and announced from time to time.

eshop330 may from time to time update this Privacy Policy and may notify you of any changes to this Privacy Policy in verbal or writing or by means of phone, text messages, e-mail, facsimile, electronic documents or any other methods that you may receive or know, including but not limited you may re-visit the Privacy Policy page of this website at any time. Please visit the Privacy Policy page of this website at any time to protect your rights and interests.


8. Links

This site may contain links to other sites and pages which are operated by third parties. We have no control over the content of the linked websites or the way in which the operators of those websites deal with your personal data. You should review the privacy policy for those third party websites to understand the ways in which your personal data may be used by those third parties.


9. Use of Cookie Technology

We may use 'cookies' on this site in order to:

• Enable tighter security;
• Enable online customers to keep browsing;
• Personalize sites for customers;
• Build online customer or visitor profiles.

A cookie is a small piece of text data which is transmitted from a web server to a customer's browser and stored in the hard drive of the customer's computer. The purpose of using cookies is to store the activities conducted or text data input by customers on the web page at any time and to record customers' personal information and preferences, so as to provide customized service to deliver advertisements based on customers' interests and hobbies. If customers do not want to accept cookies, they may close the cookie function on the browser, then the website will not store customers' information in the cookies it uses. The refusal to write cookies may cause some parts of the website not to work correctly.


10. Right To Access/ Correct Personal Data

10.1 Under the HK Privacy Ordinance, you have the right of access to personal data held by us about you and to request correction of your personal data.

10.2 If you have any questions regarding this Privacy Policy or if you wish to access or amend your Personal Data, you can:

• Send your request in writing to the following address:

New Life Support Enterprises Limited (Customer Service),

Rm. 402, 4/F, Wofoo Building, 204-210 Texaco Road, Tsuen Wan, N.T. HK Or

• Fax us via (852) 2351 7871

• Call our customer service hotline at (852) 2389 2286 during office hours 9am-6:00pm Monday to Friday.

• Email us via