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  1. Due to the upsurge of the delivery cost, free delivery service of eshop330 is suspended. Customer can enjoy our products by self pick-up at farmfresh330 or SF Express (shipping charges should be paid by receiver, include packing material fee and delivery charges. Please visit SF Express packing material fee web page for the details).
  2. No delivery services/ SF Express/ pay upon receiving for potted plants, soy products and frozen food. Customer should pick up the goods at a physical store of farmfresh330.
  3. Minimum order for shopping at eshop330 is $100/order.
  4. Our staff will contact you to arrange delivery service after the order placement.
    *Delivery service will not be provided on public holidays and when typhoon signal no. 8 or the black rainstorm is hoisted; we will contact you via telephone or email to confirm the delivery arrangement under such circumstances.
  5. Standard Delivery:
    Deliveries take up to 5-7 working days after you place your order (excludes weekends & public holidays).
  6. Insufficient or Incorrect Addresses / Cancellation of the order:
    • Please review your email confirmation to make sure the address is correct and updated. For any amendment, please email to eshop330@nlpra.org.hk or contact us at 2231 7500 at least one day prior to delivery.
    • Our company is not responsible for any late or lost packages that result from an insufficient or incorrect address provided by the customer. If the package is returned to us and you decide to have it re-delivered, you will be charged for the additional delivery charge. If you decide not to have the package re-delivered, you will be charged with an administration fee of $100 & refunded with the remaining of amount of your order only.
    • We will charge an administration fee of $ 100 or 10% of the invoice amount (whichever is the higher) for order cancellation requested by customer.
  7. Store pickup is valid only during store’s normal operating hours. Please bring the notification email to your chosen farmfresh330 store's cashier counter.
Your patronage in farmfresh330 not only brings you good health, but also helps bring new life to people in recovery of mental illness. Thank you for your Bright Buy.